What Kent Homeowners Say About DryMark Restoration Kent
Reviews in damage restoration aren’t about star counts. They’re about whether a crew showed up when water was still moving, whether the written price held, and whether the documentation held up with the adjuster. We’ve earned our reputation in Kent one home at a time, with photo records, drying logs, and the Haven Standard stamped on every job.
Recent Reviews
“Our water heater failed on a Sunday morning while we were out. Came home to two inches in the basement near Kent Station. Called at 6:47, live person answered, crew was on Meridian by 8:15. They walked me through the moisture readings, 847 square feet affected, Class 4 water loss on the particleboard subfloor. Written price before they set a single fan. Photos every day. Insurance paid the full invoice, no pushback.”
Cole M.
East Hill, Kent
“Mold behind the bathroom vanity after a slow leak we didn’t catch. Another company quoted remediation without even pulling the cabinet. DryMark opened it up, showed me the colony growth on the drywall, ran the spore count, and gave me a written scope with line items. Psychrometric data every day until the vapor pressure differential read normal. Haven Standard, Clause 1 meant exactly what it says.”
Heather Z.
Panther Lake, Kent
“Sewage backup in the rental on South 240th. Tenant called at 11 PM, I called DryMark at 11:20, and Alicia answered herself. Crew arrived in full PPE, documented Category 3 contamination across 340 square feet, and had the written scope to me by 7 AM before any extraction started. The photo record went straight to my insurance. 365-Day Done Right Promise in writing, not a verbal maybe.”
Ramon T.
West Hill, Kent
“Kitchen fire from a grease pan. Smoke damage throughout the first floor, soot on every surface. Other company wanted to start demolition before giving me a number. DryMark tested the residue type, mapped the thermal fogging plan, and delivered a written price with equipment specs: Dri-Eaz and Phoenix units, HEPA air scrubbers, documented to IICRC S740. Tertiary drying phase took four days, daily moisture logs included. Adjuster signed off without a revision.”
Kristen W.
Meridian Valley, Kent
“Storm water through the crawl space after the December atmospheric river. Three companies out, two gave verbal ranges that changed by thousands once they saw the scope. DryMark measured the standing water, classified the vapor barrier damage, and wrote the price before the first pump went in. Twelve days of drying, photo record on every visit, final moisture content readings attached to the invoice. That’s why I called them again when my mother’s house had a pipe burst in March.”
Cole M.
East Hill, Kent
“Second opinion on a mold quote that seemed inflated. Brought DryMark the competitor’s written estimate. Alicia reviewed the scope, identified three line items for demolition that testing didn’t support, and showed me where the moisture map contradicted the proposed work area. Rewrote a proper scope, saved me $4,200, and the remediation passed post-clearance on the first try. Free Second Opinion isn’t a gimmick. It’s how they operate.”
Heather Z.
Panther Lake, Kent
Why Customers Trust Us
Every testimonial above points to the same thing: documentation that holds up. Alicia Brennan built this company in 2011 after seeing homeowners lose legitimate claims to the documentation gap. The Haven Standard exists to close it.
Haven Standard, Clause 1: written price before work begins, every job, no exceptions. The 365-Day Done Right Promise: signed, not spoken. Photo records on every visit: standard, never an upsell. Free Second Opinion on any competitor’s written estimate: bring it, we’ll review it at no charge.
Our technicians are background-checked, uniformed, and named on your paperwork. Equipment comes from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, with daily moisture logs that turn restoration invoices into payable claims. Live person answers every call, 24 hours a day, 7 days a week. No voicemail while water is still moving through your walls.
We’ve restored over 12,000 homes since 2011. Each one started with a written price and ended with a documented record. If you’re comparing restoration companies in Kent, ask what documentation you’ll receive, when you’ll see the price, and whether the guarantee is on paper. Then call (360) 997-2427.
Written by Alicia Brennan, Owner at DryMark Restoration Kent, serving Kent since 2011.