Our Guarantee & Warranty - DryMark Restoration Kent

The DryMark Restoration Kent Guarantee

When we say we stand behind our work in Kent, we mean it in writing. Every job we take, from a water-damaged kitchen in East Hill to a full fire rebuild in Panther Lake, starts with a written price and ends with a signed warranty. That warranty is the 365-Day Done Right Promise, stamped on every contract under Haven Standard, Clause 1. If it’s not done right, we make it right. No voicemail tag, no “we’ll get back to you,” no passing the job to another crew who doesn’t know your house. Alicia Brennan built this company in 2011 after years as a claims adjuster watching homeowners lose coverage because the restoration company couldn’t produce documentation. Our guarantee exists to prevent that loss. You get the photo record, the drying log, the written scope, and the signed warranty before we leave your property.

Call (360) 997-2427

What’s Covered

• Workmanship on every trade we perform. Water damage restoration, mold remediation, fire and smoke cleanup, storm damage repair, sewage cleanup, biohazard remediation, and full reconstruction, each backed by the same 365-Day Done Right Promise.
• Parts and materials handled with documented chain of custody. We inventory what comes out and what goes in, with photos tied to your job number, so there’s no question about what was replaced and why.
• Site protection and final cleanup as part of the scope, not an add-on. We contain the work area with polyethylene barriers and HEPA filtration during the job, and we leave the space broom-clean or better, documented in the final photo record.
• On-time arrival for scheduled appointments. Emergency dispatch in Kent runs 24 hours a day, 7 days a week with a live person answering, no voicemail trees; for scheduled reconstruction work, we confirm the window in writing and call if traffic on I-5 or SR-516 shifts our timing.
• Honest pricing locked before work starts. Haven Standard, Clause 1 requires a written price before any work begins, with no scope-creep additions once our crew is inside your home. The price you sign is the price you pay.

Our Satisfaction Promise

If you’re not satisfied with any aspect of our work in Kent, we have a process, not a runaround. Call the same line that answered your emergency, (360) 997-2427, and a live person will document your concern and schedule a return visit, usually within 24 hours for active issues. Alicia Brennan reviews every callback personally. We don’t send a different crew who has to relearn your job; we send the lead technician who was on-site, armed with the original photo record, moisture logs, and written scope. If we missed something, we fix it. If a material failed, we replace it. If the drying plan didn’t account for a vapor pressure differential we should have caught, we rerun the psychrometric calculations and adjust the equipment at no charge. The 365-Day Done Right Promise is a signed guarantee, not a verbal assurance, and it stays in force whether your job was a $1,200 water extraction or a six-month fire rebuild. We’ve restored over 12,000 homes since 2011, and every one of them left with this same written protection.

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Licensed & Insured Backing

A warranty is only as solid as the company standing behind it. DryMark Restoration Kent is licensed and insured, with background-checked, uniformed technicians who are named, verified, and documented before they arrive at your door. That licensing means we’ve met Washington State’s requirements for restoration contracting, including the financial responsibility bonds that protect homeowners if a job goes wrong. Our insurance carries limits appropriate for the work we perform, from residential water damage to commercial biohazard cleanup. But the real protection is the documentation habit Alicia Brennan built into the company from day one. When your insurance adjuster asks for proof that the drying was done to IICRC standards, we hand over daily moisture logs from Dri-Eaz, Phoenix, and Injectidry equipment, with psychrometric data showing temperature, relative humidity, and specific humidity at each reading. Those logs turn restoration invoices into payable claims. Without them, you’re arguing with an adjuster while secondary damage spreads. With them, you have the same documentation a claims adjuster would expect from their own file. That’s the guarantee behind the guarantee.

How the Haven Standard Protects Your Claim

Most Kent homeowners don’t realize their restoration warranty and their insurance claim are the same fight until it’s too late. If your contractor can’t produce a photo record, a written scope, and a drying log documented to IICRC, RIA, and IFA standards, your carrier can deny coverage for “insufficient documentation of loss.” We’ve seen it happen. Alicia Brennan founded this company specifically to close that documentation gap. Every visit to your property generates a photo record, included as standard, never an upsell. Every drying job produces daily moisture logs from professional-grade equipment, B-Air and XPOWER units included, with readings that show vapor pressure differential, the force that actually drives moisture out of building materials. We explain what those numbers mean in plain language, then we put them in writing. If a competitor’s quote leaves you uncertain, bring it to us. Haven Standard practice includes a Free Second Opinion on any written estimate, at no charge, with no obligation. We’ll review their scope against what we find in your home and tell you where the gaps are.

What to Expect When We Guarantee Our Work

The process starts with inspection and ends with a signed warranty. First, we assess the damage, take baseline moisture readings with calibrated thermohygrometers, and photograph the affected area. Then we deliver a written scope and price before any equipment runs or any demolition starts. Haven Standard, Clause 1, no exceptions. Once you approve, we contain, extract, dry, clean, or rebuild according to the documented plan, with photo updates at each phase. Tertiary drying, the final phase where we chase hidden moisture in wall cavities and subfloors, gets its own log entries. When we hit dry standard, defined as moisture content within 4 percentage points of unaffected materials in your specific Kent home, we document the final readings, remove equipment, and perform post-cleaning. You receive the complete photo record, the drying log, the written scope, and the signed 365-Day Done Right Promise before our vehicles leave your driveway.

Common Questions About Our Guarantee

What does the 365-Day Done Right Promise actually cover?

It covers workmanship and materials on every service we perform for one full year from completion. If a seam in your rebuilt drywall cracks, a replaced subfloor squeaks, or a deodorization treatment in a fire-damaged room doesn’t hold, we return and fix it at no charge. Call (360) 997-2427 and a live person will schedule the callback. Estimates for warranty work are free.

Do I need to keep paperwork to make a warranty claim?

No. We keep your job file indefinitely, with photos, moisture logs, and the signed scope. Give us your address or job number and we pull the record. This is part of the documentation standard Alicia Brennan established in 2011, and it’s why we’ve been able to help homeowners reopen settled claims when new damage traces back to the original loss.

Is your guarantee different for insurance jobs versus cash jobs?

No. The 365-Day Done Right Promise applies uniformly. Whether your water damage in Kent is billed to your carrier or paid out of pocket, you receive the same written scope, the same photo record, the same signed warranty. Our direct insurance billing and adjuster coordination don’t change the guarantee; they just remove the paperwork burden from you.

What if another company already started the work and I’m not confident they did it right?

Bring their written estimate or scope. We provide a Free Second Opinion at no charge, and we’ll document what we find against what they promised. If we take over the job, the Haven Standard applies from that point forward, with a fresh written price before we continue and the full 365-Day Done Right Promise on our work. Call (360) 997-2427 to schedule.

Does “licensed and insured” mean your technicians are employees or subcontractors?

Our technicians are background-checked, uniformed, and named on your written scope before arrival. Licensing and insurance cover them as representatives of DryMark Restoration Kent. You know who is in your home, and we know their training record, because we verified it. That’s part of the guarantee too.

Written by Alicia Brennan, Owner at DryMark Restoration Kent, serving Kent since 2011.